International Shipping Information

This policy explains the main stages between placing an order and receiving it. After preparation, orders are passed to the relevant delivery provider. Where tracking is available, shipment updates may appear after dispatch. Delivery timing can vary according to the destination, carrier network, customs procedures, and transportation conditions.

Order Processing Period

After payment is confirmed, most orders require approximately 3-5 business days for processing and preparation before dispatch. During this period, order information may be checked and the parcel prepared for shipment. Processing generally takes place on business days, but public holidays, promotional periods, and unusually high order volumes may extend the timeframe.

Estimated International Transit

Eligible international shipments generally arrive within approximately 14-21 business days after dispatch. This timeframe is an estimate and is not a guaranteed delivery date. Customs inspections, holidays, weather, transport disruptions, carrier congestion, local postal handling, and other events outside normal shipping operations may cause additional delays.

Shipping Fees and Free Shipping

Any shipping charge that applies to your order will be shown during checkout before the purchase is submitted. Orders that reach the qualifying amount displayed on the website may receive Free Shipping. The final delivery charge may depend on the destination, parcel information, selected service, and other details of the order.

Tracking Your Shipment

If tracking is available for the selected destination and delivery service, updates may appear after the parcel enters the carrier’s network. Visit our Track Your Order page and provide the requested order information to view the available status. Tracking may not update continuously while the parcel is transferred between countries, sorting facilities, or logistics providers.

Customs and Import Costs

International deliveries may be subject to import duties, taxes, customs fees, brokerage charges, or clearance costs imposed by the destination country. Unless a charge is specifically included at checkout, these amounts are separate from the product price and shipping fee and are payable by the recipient. Customs processing may also extend the estimated delivery timeframe.

Delayed, Missing, or Damaged Shipments

Once an order has been dispatched, transportation and final delivery are handled by the applicable carrier. If a parcel appears delayed, missing, or damaged, carrier records and tracking information may need to be reviewed before its final status can be confirmed.

Delivered but not found: Check entrances, mailboxes, designated delivery areas, nearby addresses, and with household members who may have accepted the parcel.

Possible loss during transit: The carrier may need to investigate before an appropriate resolution can be considered for a shipment believed to be lost.

Damage during delivery: Keep the product, shipping box, protective materials, and delivery labels, and take clear photographs if the parcel arrives damaged.

Confirming Your Delivery Address

Check your delivery information carefully before completing checkout. Include the recipient’s name, street address, apartment or unit details where applicable, city, state or region, postal code, country, and telephone number. If you notice an error after placing the order, contact customer support as soon as possible. An address correction may not be possible once the parcel has left the fulfillment facility or entered the carrier network.

Returned or Undeliverable Packages

Packages returned because of an incomplete or incorrect address, failed delivery, recipient refusal, or unpaid customs charges will be reviewed after the carrier confirms the shipment’s final status. If reasonably possible, reshipping may be offered after correct delivery details are provided. Any refund eligibility will be assessed according to the applicable refund terms and the verified reason for the return.

Shipping Support

For assistance with processing, tracking, delivery updates, damaged parcels, or address corrections, please use our Contact Us page and include the relevant order information so your request can be reviewed efficiently.